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Answers to Genota specific questions
Genota 220.127.116.11 only. Update to a later build.
Please ensure that the following conditions exist:
To move Notebooks from Genota 3.x to Genota 4 it is essential that the Genota 3.x data has not been relocated from its initial location. If so, the data path must be either re-established in Genota 3.x using the ‘Set Data Path’ option. Once complete launch Genota 4.x and select TOOLS | CONVERT FROM GENOTA 3 from the main menu.
Genota installation fails and displays a dialog, displaying the message: Memory leak size 336, count 13, Unable to uninstall one or more directories, unable to uninstall one or more files. Try and do this manually.
This only occurs when trying to update from the Internet under builds 18.104.22.168 and 22.214.171.124. Should this dialog display when updating to a newer build, cancel from the dialog and continue with the new installation, or download the evaluation version. If the latter option is taken ensure that Genota is not running when you install the newer version. You can safely install the newer version over your existing version without impact on your data files.
The buttons displayed on the Exit dialog in build 126.96.36.199 operate in the reverse. Select NO to exit Genota.
This problem occurs because the user access settings within Vista & Win7. To install the software:
In Genota builds 188.8.131.52 and 184.108.40.206 an update to the note editor was found to be incompatible with the report compiler when Notes were saves in RTV format, that being the native format of the Note Editor. This caused Notes created with this build to be saved in RTV format and when printed result in a jumble of numbers. This issue was fixed in build 220.127.116.11 however to fixed the Notes created with the problem perform the following on the specific version of Genota installed.
To fix in Genota 4
Open the Note in question,
To fix in Genota 5
Open the Note in question
In Genota 5 the Note Details may appear to contain 'garbled' text. This will only occur with Notes created in earlier versions of Genota and results for changes to saving and retrieving Notes in Genota 5.
To remedy, open the Note and click on the Note Details so that the SAVE button is activated, then SAVE the Note.
At present there is no method to automate this process.
The Person Analysis Report is designed to report by Event Date, ascending. If, when running this report it is found to be sorting incorrectly, select the menu option FILE > FILE MAINTENANCE > BUILD INCLUDED PERSONS SORT to create the sort file for the report. This function is only available in Genota 5.0.2 and later.
Whenever a note is viewed in Genota 5 a dialog is displayed indicating that the data has changed and requests if it is to be saved, even when no change has been made.
This issue has been fixed in Genota 5.1 however the first time a Note is opened the dialog may appear. Select save and it should never occur again.
When previewing REPORT > ALL NOTES the Correspondence Log, Research Log, Associated Documents and Included Persons information only appears on the last Note.
Upgrade to Genota 5 release 18.104.22.168 or later.
One user has identified an issue causing generation of an error where the Default Font Size field under Option is left blank.
To avoid this issue ensure that the Default Font Size contains a value.
Answers to Genota Forms specific questions
No faqs found in this category
Answers to issues related to error dialog messages
Affects Genota 3.2 only. This issue is caused by assigning the root (C:) directory as the data path. Select SYSTEM > RESET DATA PATH and create a new folder from the Set Notebook Path dialog rather than selecting C:
Genota 22.214.171.124 only. Upgrade to a more recent build.
Persons using Norton Antivirus may receive an alert that Genota is infected by the Bloodhound.Overpacked virus, which then quarantines Genota. This is a false positive generated by Norton Antivirus and not a virus but a consequence of Norton Antivirus being unable to ascertain the compression used at Ausgen to reduced the size of executable files.
This issue applies only to Genota build 126.96.36.199 and earlier, and Genota Forms 188.8.131.52 and earlier. Anyone affected by this should download the most current version.
Genota installation fails and displays a dialog, displaying the message: Memory leak size 336, count 13, Unable to uninstall one or more directories, unable to uninstall one or more files.Try and do this manually.
This only occurs when trying to update from the Internet under builds 184.108.40.206 and 220.127.116.11.
Should this dialog display when updating to a newer build, cancel from the dialog and continue with the new installation, or download the evaluation version.
If the latter option is taken ensure that Genota is not running when you install the newer version. You can safely install the newer version over your existing version without impact on your data files.
These encompass FAQ's not specific to software applications
Genota 4 will run on all versions of Windows from Windows XP through to Windows 8.1, and Genota 3 will run on Windows 98 as well.
On Vista and later it is recommended that Genota 4 and Genota Forms 2.x not be installed in the Program Files folder but the Public or C: folder due to restrictions imposed by these 2 operating systems which prohibit the applications from writing necessary configuration information to the Program Files folder.
Genota 5.x and Genota Forms 2.x and above operates on all versions of Windows later than Microsoft Vista.
When updating either Genota or Genota Forms via the CHECK FOR UPDATES option, the installation appears to hang. Should this occur press the CTRL+TAB keys to switch screens as Vista tends to open a dialog behind the Genota/Genota Forms screen waiting for permission to continue.
Microsoft introduced a new format for Help files with the release of Vista® rendering earlier Help formats inoperable. To overcome this issue you need to download and install WinHelp32 for Vista from :
In some instances WinHelp32 may not be able to find the Help file and a dialogue will display to assist in locating it.
Alternatively, registered users can access on-line help located under the Registered Users menu.
A PDF formatted version of the user guide may be downloaded from the Customers Area by registered Genota and Genota Forms customers.
Persons who purchase the CD-ROM Edition will find it included as part of their package.
The PDF version the user manual for Genota 3.x is no longer available.
Answers to questions about purchasing Genota or Genota Forms
An email containing registration details will be received within 24 hours of purchase. Should you not receive the email within this timeframe email email@example.com with your purchase details and we will chase it up.
In addition to the registration details is your login name and password to the Registered User section of the website where additional software and guides are available for download as well as the online user guides.